Custom Support track
Targeted Saudi operations support for specific blockers, requests, and short-term execution needs.
Catalyft helps companies handle defined Saudi workstreams that do not need a full retainer, from customer onboarding packs and supplier registrations to approvals, certificates, first-hire support, and process cleanup.
When it fits
When Custom Support fits
Use Custom Support when you have a defined Saudi operations need that is important enough to move quickly, but does not require a full monthly retainer.
You have a specific blocker
A customer, vendor, bank, portal, or authority is asking for documents, certificates, registrations, or follow-up.
You need a short execution sprint
You need focused support for a 30-90 day period to clean up a process, prepare submissions, onboard a customer, or coordinate a defined workstream.
You are not ready for a full retainer
You need help with a specific scope now, but do not yet need ongoing monthly operations support.
Your internal team needs local execution help
Your team knows the business goal, but needs someone who understands Saudi portals, documents, government requirements, and local operating steps.
Common requests
Common requests we handle
Every scope is defined around the specific outcome or blocker. These are common examples.
Customer and vendor onboarding
- Customer onboarding document packs
- Supplier and marketplace registrations
- Arabic company documents and authorization letters
- Follow-up until the next action is clear
Certificates, letters, and approvals
- Company certificates and proof-of-compliance documents
- Sector or customer-specific approval packs
- Letters, attestations, and supporting documents
- Submission preparation and tracking
HR and first-hire support
- Employment offer and contract support
- First-hire onboarding steps
- Qiwa, GOSI, or HR record coordination
- Work permit or iqama support where applicable
Process cleanup and operating setup
- Tracker setup for owners, due dates, and blockers
- Handover of portal access or active requests
- Simple SOPs for recurring tasks
- Cleanup of unclear or stalled workstreams
Proposal and local documentation support
- Local company information packs
- Required Saudi documents for proposals
- Tender or customer submission support
- Document review before submission
Sprint process
How a custom support sprint works
We define the scope before work starts, so both sides know the outcome, inputs, owners, and timeline.
01
Define the request
We confirm what needs to be done, why it matters, what the deadline is, and who is asking for it.
02
Confirm inputs and dependencies
We identify the documents, access, approvals, signatures, payments, or client information needed to complete the work.
03
Execute and follow up
We prepare the required documents, coordinate submissions, follow up with relevant parties, and track open items.
04
Handover the result
You receive a clear summary of what was completed, what remains pending, and any recommended next steps.
Deliverables
What you receive
Each custom scope should end with a clear deliverable, not vague support hours.
- Completed onboarding or submission pack
- Prepared forms, letters, or supporting documents
- Tracker showing owners, deadlines, blockers, and status
- Submitted portal or customer request
- Summary of follow-ups and pending items
- Recommended next steps after completion
- Handover notes for your internal team
Compare
Custom Support vs Operate
Custom Support is for defined tasks or short sprints. Operate is for recurring monthly management of your Saudi entity.
| Custom Support | Operate |
|---|---|
Best when you need help with a specific task, blocker, customer request, or short-term workstream.
| Best when you need ongoing monthly support across renewals, HR, payroll coordination, portals, certificates, and recurring submissions.
|
Use cases
Example use cases
A few examples of when companies use Custom Support.
A customer asks for Saudi onboarding documents
We prepare the company pack, certificates, authorization letters, Arabic documents, and submission tracker.
A supplier platform requires registration
We collect requirements, prepare the documents, coordinate submission, and track the request until the next action is clear.
A first hire needs to be onboarded properly
We support the employment documentation, portal steps, and HR record coordination needed to start cleanly.
A process is stuck with no clear owner
We map the workstream, identify missing inputs, assign next actions, and create a tracker until the issue is resolved or clearly handed over.
A proposal requires local Saudi documentation
We prepare or review the local documentation needed for the submission and flag gaps before the deadline.
FAQ
Custom Support FAQ
- Custom Support is targeted help for a defined Saudi operations task, blocker, customer request, approval, document pack, or short-term workstream.
- Custom Support is for a specific task or short sprint. Operate is for ongoing monthly management across renewals, portals, HR, payroll coordination, certificates, and recurring submissions.
- Yes. A scope can be one defined request, such as preparing an onboarding pack, supporting a registration, cleaning up a portal issue, or preparing a specific certificate or letter.
- Yes. A short sprint can work well when the scope has a clear outcome, deadline, inputs, and owner. We define those before work starts.
- We can help prepare forms, authorization letters, Arabic company documents, certificates, supporting documents, onboarding packs, proposal documents, and tracker-based handover notes within the agreed scope.
- No. We prepare, coordinate, submit, and follow up, but approvals and acceptance remain subject to authority, customer, portal, or third-party review.
- We need the request, deadline, available documents, portal or customer requirements, required approvals, a point of contact, and any access or signatures needed to complete the work.
- Yes. If one-off requests become recurring work, we can recommend moving to Operate so renewals, portals, HR, payroll coordination, certificates, and customer requests are managed monthly.
Get in touch
Have a specific Saudi operations request?
Book a consultation and we’ll help define the scope, required inputs, likely dependencies, and the right next step.